Privacy Policy
RTD Systems, Inc.
Effective Date: January 1, 2025
Location: Massachusetts, USA
Location: Massachusetts, USA
At RTD Systems, Inc., we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect through our website, RTDsystems.net, via our service inquiry form, how we use it, and your rights regarding your data.
1. Information We Collect
We collect personal information you voluntarily provide when you fill out our service inquiry form hosted on JotForm (jotform.com). This may include:
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Your name
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Email address
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Phone number
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Any additional details you include in your service request message
We do not collect other personal data automatically (e.g., via cookies or tracking tools) unless explicitly stated.
2. How We Use Your Information
We use the information you provide for the following purposes:
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To respond to your service inquiries and provide requested information or quotes.
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To schedule and manage service appointments, if applicable.
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To communicate with you about your request or our services.
We do not use your information for marketing unless you explicitly opt in.
3. How We Share Your Information
We do not sell, rent, or share your personal information with third parties, except:
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With JotForm (jotform.com), our third-party form provider, which processes and stores your inquiry data on our behalf. JotForm operates under its own privacy and security policies (see jotform.com/privacy).
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When required by law, such as to comply with a subpoena or legal process.
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With other service providers (e.g., email tools) who assist us in responding to your inquiry, under strict confidentiality agreements.
4. How We Store and Protect Your Information
Your inquiry data is collected and initially stored by JotForm on its secure servers. We access it through our JotForm account and may transfer it to our internal systems (e.g., email or a CRM). We retain it only as long as necessary to fulfill your request or as required by law—typically deleting it within [e.g., 6 months, 1 year] after resolution, unless you become an ongoing client.
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JotForm uses encryption and other safeguards (per its policies) to protect your data.
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We take reasonable measures to secure any data we download or store ourselves, protecting it from unauthorized access, loss, or misuse.
5. Your Rights
Under Massachusetts law and general privacy principles, you have rights regarding your personal information, including:
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Access: Request a copy of the data we hold about you.
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Correction: Ask us to correct inaccurate information.
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Deletion: Request we delete your data, subject to legal retention requirements.
To exercise these rights, contact us at [Your Email Address] or [Your Phone Number]. Note: For data held by JotForm, we’ll assist you, but you may also need to contact JotForm directly.
6. Massachusetts-Specific Information
Massachusetts’ Data Security Law (201 CMR 17.00) requires us to safeguard your personal information. We rely on JotForm’s security measures and add our own where applicable. If a data breach occurs, we’ll notify you as required by law.
7. Third-Party Links
Our website uses JotForm for forms and may link to other external sites. We’re not responsible for the privacy practices of those sites, including JotForm’s beyond our use of it. Review their policies for details.
8. Changes to This Policy
We may update this Privacy Policy. Changes will be posted here with an updated “Effective Date.” Significant changes will prompt reasonable notification efforts (e.g., email if we have your contact info).
